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Customer Service

Shipping Options

We offer FREE domestic ground shipping on orders $39 or more and FREE returns within the continental USA.  *This offer excludes certain promotions, and orders being shipped to Hawaii, Alaska, Puerto Rico, all other US territories*

Once your order has been placed, please allow 24-48 business hours for the order to process and ship out accordingly.  Note that shipments can occasionally be delayed due to unforeseen circumstances.  

All Volcom.com orders will be shipped using an insurable traceable carrier through FedEx or SmartPost services (Shipment is determined on delivery address and order dollar amount)

We provide several delivery options for destinations within the United States & Canada:

DELIVERY INFODESTINATION / METHODDELIVERY TIMECOST
48 Contiguous United States

Standard Ground/PO BOX (FedEx/USPS delivery)
FedEx Ground
Second Day
Next Day

5-10 Business Days
3-5 Business Days
3 Business Days
Next Business Day
$6 (Free On Orders $39+)
$6
$15
$20
Alaska, Hawaii & Puerto Rico

Second Day
Next Day
3 Business Days
Next Business Day
$14
$20
International**

International Economy
International Priority
10-15 Business Days
5-10 Business Days
Varies
Varies

Volcom.com currently does not ship product(s) to Military addresses outside of the physical United States (eg. APO/DPO/FPO) or freight forwarding addresses. A physical address within the US will need to be provided for the order to successfully process and ship out.

International Countries We Ship To: Argentina, Belize, Bolivia, Brazil, Cambodia, Canada, Chile, Colombia, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Hong Kong, India, Indonesia, Israel, Republic of Korea, Kuwait, Malaysia, Maldives, Mexico, Nicaragua, Paraguay, Peru, Philippines, Saudi Arabia, Singapore, Sri Lanka, Suriname, Taiwan, Thailand, United Arab Emirates, Uruguay, Venezuela and Vietnam.

International Orders: These orders are subject to duties, customs, brokerage fees and value added taxes in which Volcom does not calculate at the time of your purchase within the shopping cart. You are in fact the 'Importer of record' when you order products from Volcom and therefore these charges MUST be paid, by you, upon receipt of the invoice by the shipper (FedEx). In some cases, the invoice from Fedex may arrive 6-8 weeks after your order arrives. Be sure to verify the additional cost you may incur with the authorities of the country the order is being shipped to.